Shipping policy

Shipping Policy

Digital programs — no shipping

Our running programs, gym and bodyweight programs, and the Diet & Nutrition Guide are digital. No postage is charged and nothing is posted to you. You will receive access by email immediately after your payment is confirmed. If your email doesn't arrive within 15 minutes, check your spam folder and then contact us.

Apparel — shipping within Australia

  • Standard shipping — $10 AUD. Estimated delivery 7-14 business days.
  • Free standard shipping on all orders of $100 AUD or more.
  • Express shipping — $15 AUD. Estimated delivery 2-4 business days.

Orders are dispatched from3/95 Murriverie Road, North Bondi, 2026, Australia within 2-4 business days of purchase. Orders placed on weekends or public holidays are dispatched the next business day.

International shipping

Standard international — $20 AUD flat rate. Estimated delivery 7-21 business days depending on destination and Customs.

We currently ship to: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore and the United States.

Customs and import duties: international orders may attract customs charges, import duties or taxes on arrival. These are set by the destination country and are your responsibility. We have no control over them and cannot predict the amount.

Tracking

Once your order is dispatched you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking to update.

Delivery estimates

All delivery timeframes are estimates provided by our carriers and are not guaranteed. Delays can occur during busy periods or due to circumstances outside our control.

Incorrect addresses and lost parcels

Please double-check your delivery address at checkout. We are not able to redirect parcels once dispatched, and re-delivery for an incorrect address may incur a further postage charge. If your order hasn't arrived within the estimated timeframe, contact us at sam@movewelltraining.com and we'll trace it with the carrier.