Refund policy

Refund & Returns Policy

This policy applies to everything sold by MOVEWELL at movewelltraining.com. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The sections below describe our additional change-of-mind policy. They sit on top of your ACL rights, not instead of them.

Apparel (caps, beanies and other physical items)

If you change your mind, you may return unworn, unwashed apparel in its original condition within 30 days of delivery for a refund or exchange.

• Items must be unused, with any tags still attached.
• Return postage for change-of-mind returns is at your own cost.
• Once we receive and inspect your return, we will notify you and process any refund to your original payment method within 5–10 business days.
• If an item arrives faulty, damaged or is not what you ordered, contact us and we will cover return postage and replace or refund it.

To start a return, email us with your order number and a short description of the issue before sending anything back.

Digital training and nutrition programs

Our running programs, gym and bodyweight programs, and the Diet & Nutrition Guide are digital products delivered instantly. Because they are downloaded or accessed immediately after purchase, we do not offer change-of-mind refunds once a program has been accessed.

You are still entitled to a refund where the product is faulty, does not match its description, or otherwise fails a consumer guarantee under the Australian Consumer Law. If you cannot access your program, or it is not what was described, contact us and we will fix it or refund you.

Please read the program description carefully before purchasing so you know what you are getting.

Donations

Donations made through this store are passed on to the nominated charity and are generally non-refundable. If you have made a donation in error, contact us as soon as possible and we will do our best to help.

Sale items and discount codes

Discounted and sale items are covered by this policy on the same terms as full-priced items. Refunds are issued for the amount actually paid.

Contact us

For any return, refund or warranty question, email sam@movewelltraining.com with your order number. We aim to respond within 2 business days.